DIR Logistics · Express delivery · Courier
DIR, Urgent Transport, Logistics & Courier Services & E-commerce, is a company that since 2011 has a network with an annual growth above 20%, making an average of 122,000 daily shipments and over 90% effective in the first delivery attempt, including e-commerce, beeing the only company on the market that computes the absent or refusals as quality.
To achieve these numbers, there’s a number of key factors, aswell as our conscientious management, which is totally decisive for the success of our courier and express company in Barcelona:
Extensive supply network
Our initial commitment for the service points provides you with more than 1,000 points, and 375 agencies in our network throughout Spain, Portugal and Andorra, offering our customers a quick, effective, flexible and timely service, designed to give maximum comfort to the recipient.
Responsibility
The fact that our network has a portfolio with more than 40,000 customers, who use our services on a daily basis, to distribute their products and goods at local, national and international level, it is a great responsibility. At DIR Urgent Transport, Logistics & Courier Services & E-commerce, we believe that our commitment starts with providing confidence to the more than 3,000 qualified professionals working in our network, who collaborate with us directly and indirectly, allowing our courier and express parcel services, continue to grow year after year. The customer satisfaction results obtained in our survey in 2015 show 93.3% of satisfied customers, 6.20% customers with indifferent satisfaction, and 0.5% of dissatisfied customers. Our responsibility is to continue caring for our customers, paying special attention on listening to them, and understanding how they believe we can improve.
Innovation
DIR Logistics, Transport Urgent Couriers, Couriers and E-commerce, we have the most advanced in terms of safety, communication and computer technical means. Backup our different systems guarantee us success even in the most extreme situations. Also with current geolocation systems and transmission PDA or APP, we can continue to operate in the cloud even with a system crash, on-line systems completely independent guarantee information at all times.
Management of incidents from our APP or from our telephone services and interactive web auto-coordination, ensure maximum satisfaction management and information to recipients.
Sustainability
To raise awareness of our environment and the environmental impact that we generate is a constant in DIR Logistics, Transport Urgent Couriers, Couriers and E-commerce. Our commitment to sustainability and society, is present in all the decisions we make and have committed since our foundation for the eco-allocation by energy savings, recycling and corporate responsibility.
Reducing drag unification of routes in our network allowed a saving of CO2 emissions of 500,000 tons.
DIR Services Group
DIR Group offers our services package delivery in Barcelona, Catalonia, Spain and Portugal since 1990.
You will find much more information about our company and our courier freight services at national and international level, if they continue browsing the different sections of our website.
