Messaging for E-commerce

1- Adaptability and price

Each customer is unique, so a successful service must adapt to the needs of each one. We know this, and that is why we offer a wide range of possibilities, with great capacity to adapt to each person’s circumstances. With the end of flat rates and standardized services, prices must be set according to the services required by each customer. In an ecommerce messaging service, prices must be tailor-made.

2- Speed of delivery

An online store must make sure it hires a good messaging service that meets at least these requirements, in order to achieve fast delivery and be able to offer a smooth service with its merchandise.

3- Good coverage

It is mandatory that it covers all the territory in which we want to operate, and even, if possible, with more coverage than the store initially needs. Ideally, it should cover national and international territory. This way, we will know what to expect and they will be able to advise us if the online store is more successful than expected and it becomes necessary to cross borders.

4- Customer service

Although our duty is to meet the agreed deadlines and deliver the goods in perfect condition to the recipient, the customer of an online store expects more. At DIR mensajería we are committed to maintaining a constant line of contact with them, and to reassuring them in the face of any incident. With the new geolocation systems, we provide real-time information, and the user is able to locate their package from any device. We also have the best customer service team, always available to any direct or indirect customer. It is always a person who deals with any question, query or incident, because we know that it is always satisfying to be able to hear a voice on the other end telling us that everything is going well.

5- After-sales service

An added value that is often forgotten is the after-sales service. It can be directly responsible for a new purchase by a customer, if they receive the attention they need, even if an incident has occurred or the package has not arrived at the exact time.

Human treatment is one of the most valuable services we can offer, especially at the moment when the customer has received the package and needs to exchange it, wants to leave a complaint or has any questions about our services. We are always willing to pick up the phone and help with any inconvenience. Our personalized service for the customer and the recipient is active from the moment we receive the information about the package until after it is delivered. That is why we offer an after-sales service to certify any doubt, incident or nonconformity. We will take care of solving it and of continuing to improve with your help day by day.

6- Flexibility

Nowadays, everything moves fast. We are no different; we know how to act quickly. We adapt to any unforeseen event and we know how to arrive on time with all our deliveries. We are committed to innovation and updating; we have evolved and managed to position our customers as leaders in the online market.

From DIR Mensajería, Logística, Transporte Urgente, Paquetería and e-commerce, we strive to meet six guiding principles every day. We like to learn about new business trends and combine our experience and tradition with current needs.

Specialists in ecommerce messaging