Quoting one of the articles by Aitor Ojanguren from the Emprendedores blog, “90% of customers state that a bad experience with the messaging service can lead them not to buy again on the same website.”
According to the conclusions of the 2017 annual eCommerce in Spain report by IAB, regarding the importance of the messaging service to close an online sale, we highlight the following statement: “The delivery time is the main driver when choosing one e-commerce over another.”
Based on these two statements, we clearly see the need to get the messaging service right so that it leads our online store to success. We compete with eCommerce giants such as Amazon or Aliexpress, and one of the reasons we can stand out is the fast delivery of our products. At DIR urgent messaging, we drive you forward and help you achieve your goals by sending your parcels first, with a multitude of added services: our mobile app, so the recipient never loses track of their package; and a human customer service that answers the phone 24 hours a day, 365 days a year.
Fully aware of this, we train every day in this new paradigm in which consumers decide when, how, and where they want to receive their shipments. The new buyer profile is hyper-demanding, requires a tailor-made delivery solution, and we are the ones who have adapted, relying on technology and innovation as our main strategic elements.
We live in an era in which time is the most precious asset we have, since working hours, obligations, and growing consumption needs make the consumer a person with little availability. To adapt to them, an online store must meet these variables and must always have a competent and cutting-edge messaging service for ecommerce to achieve this.
The customer values immediacy, and it is almost always a reason to complete the purchase in an e-commerce, but above all, the customer values honesty in a company, which is why it is essential to ensure that the contracted messaging service for online sales meets the deadlines stated in the online store.
The choice of where or who receives the shipment also adds importance when convincing the customer to make a purchase. They will always prefer shipments to arrive at home or at the second place where they spend most hours: work. At DIR we are committed to an even more personalized service, where the customer can allow their package to be collected by a neighbor or by the building’s concierge, thus avoiding having to travel exclusively to pick up their order.
No matter how closely we stick to an agreed deadline, waiting is frustrating. It is always a plus for the customer to be able to know where in the world their goods are. If any issue arises, the sales platform must inform the customer. That is why it is so important to indicate realistic delivery times that can be met. Our messaging service for online sales is committed to digitalization, and we incorporate web and mobile applications so that the customer can locate the status of their orders in real time.
Through web services and FTP and data processing systems to coordinate with your online site (Joomla, Magento, PrestaShop…), and our Courier APP, which allows full self-management so that the customer knows at all times the status of their shipment, its location, and even has the possibility of changing the time and delivery point.
To be able to meet our deadlines and accommodate all types of messaging for online sales, we have 30,000 m2 of storage available, distributed across more than 900 proximity points.
To facilitate the purchase and the agreement between online store and buyer, we offer the possibility of cash on delivery, by credit card or in cash.
We are professionals and have been in the sector for more than 30 years; therefore, we offer stock and order management, efficient returns management (reverse logistics), and an automatic telephone self-appointment service.
With new technologies, in addition to implementing all of the above, offering the possibility of an urgent delivery service throughout Spain within very short time frames, and enabling the website and an APP for self-management of deliveries by the recipient to guarantee presence at home, we can locate the order in real time, thanks to the geolocation of shipments and couriers.
Logistics service at your disposal since 1990. We offer urgent transport, courier, eCommerce, logistics and more.
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