Messaging for online sales

At DIR Logistics, Express Transport and Parcel Service for online sales, we are committed to helping our clients succeed with their online businesses. That is why we have invested in technology and training, and we offer a service based on experience and transparency. The creation of our own mobile application, available for iOS and Android, specially designed for the recipient’s convenience, makes the short or long wait for the package to arrive much more bearable. Our Courier App has the following features:

Activate product tracking

We involve the recipient. We keep them informed at all times about the transit of their package. We create the need for them to know at every moment where their order is and how long it will take to arrive. In this way, we offer a comprehensive and detailed service, and the online store can offer exhaustive tracking of the product it has sold, delegating this to a specialized and trustworthy company like ours.

Purchase services

We not only offer tracking; from our application we also provide the possibility of purchasing other services, and of requesting information from any of our agencies or warehouses. As always, we will be happy to assist you, by phone or via e-mail. But always with personalized service and no machines or automated answering systems.

Delivery alert

The customer can customize the alerts they consider necessary or that they want to receive about their product. They can also choose how we notify them, via SMS or email, or just with a notification from the APP. In this way, they can also choose the delivery time and who will be the person to collect their package.

Pickup at agency

Likewise, if for any reason the customer prefers to come to one of our nearest agencies to pick up or drop off their package, we will be delighted to help and assist them. They can check our public opening hours, call by phone, or write an e-mail at any time. We are always here to help.

Customer service

We are proud of our customer service; we are committed to treating every type of customer with the importance they deserve. We try to respond at all times, and we always have an agent working on the other side. We like to value both customers and recipients (indirect customers), as well as our employees. Our customer service is one of the cornerstones of our company philosophy. We work to be the best, and to ensure that everyone who works with us or comes into contact with us receives friendly and efficient treatment.

Geolocation

We use geolocation services. That is, we are able to obtain a real geographical location of a package or a courier. We can inform you of the exact position, whether it is on a route by land, air, or sea. In addition, this allows us to solve problems to speed up shipping and obtain the information needed to improve at all times.

Proximity points

The fact of having several proximity points makes our job easier when it comes to distributing packages, storing them, and packing them when that is the chosen service. It also reduces the client’s final costs, because their goods depart from or are stored in our warehouses. They are also strategically located for efficiency, and to provide an in-person physical service to the customer and assist them whenever they require it for any reason or need.

Use of mobile applications and satisfaction survey

This is how all the customers of an online store can stay informed about the status of their shipment, change where and when they want to receive the package, and authorize another person, such as a neighbor or the building’s concierge, to collect their package. Or, if they prefer, they can check the location of all our agencies and the nearest ones so they can visit them or simply get information. The implementation of this technology has made it possible to significantly increase the customer satisfaction of an ecommerce site, since it favors delivery on the first attempt and allows us to exceed 90% effectiveness.