There is no online store without a good online logistics and parcel company behind it. At DIR Mensajería we improve every day, adapting to all the innovations that are continuously becoming essential in the sector. This ability to adapt is key for any transport company that wants to guarantee efficient deliveries and reduce incidents in e-commerce.
According to statistics, in Spain, almost 8 out of 10 deliveries are made on the first scheduled attempt. It has been detected that the remaining 2 deliveries do not take place mainly due to the absence of the recipient. Thus, it has become one of the tools to be taken into account for proposing more alternatives at the time of shipment by online courier companies.
The causes of failed deliveries on the first attempt.
The causes that lead to a failed delivery, with the first and most frequent being the one mentioned above, are the following:
- The recipient is not reachable.
- Delay in delivery.
- Damage to the product.
- Incomplete or incorrect address or customs issues.
To the delight of online stores, none of the obvious causes is that the delivered product does not match the description on the website.
Working with more than one online courier company.
Another relevant fact is that 36% of e-commerce businesses normally work with two logistics operators to fulfill their delivery promises on orders to the end customer. 26% work with a single logistics provider, and 21% work with more than 3.
Pick-up points.
For 44% of those surveyed, it was a good idea to have pick-up points available, in order to collect their orders with greater flexibility.
Most operating online stores are small.
Finally, it should be noted that it is also evident that the vast majority of stores (44%) receive a maximum of 100 online orders per year; only one out of every three establishments (32%) has an online order volume that ranges between one hundred and 500.
We hope this information reaffirms the importance of taking into account who will be our logistics partner when we embark on the adventure of opening a new online store. At DIR Mensajería we want to make every step easier for you, so put yourself in our hands; we will guide you from the beginning so that the path is the right one.
All this is especially relevant when working with national courier services aimed at improving the rate of successful deliveries from the first attempt.
