DIR Logistics, Urgent Transport, Courier, Parcel Delivery and E-commerce, we are a company that since 2011 has had a network with an annual growth above 20%, making an average of 122,000 daily shipments and exceeding 90% effectiveness on first delivery including e-commerce, being the only company on the market that counts absentees or refusals as non-quality. This sustained growth has also consolidated us as a transport company capable of responding to demanding operations for both companies and e-commerce.
To reach these figures, many factors are key and their thorough management is totally decisive for the success of our urgent courier company in Barcelona:
Extensive supply network
Our initial commitment to proximity points currently allows us to have more than 1,000 proximity points and 375 agencies in our network distributed across Spain, Portugal and Andorra, offering our customers an agile, effective, flexible and punctual service, designed to provide maximum convenience to the recipient.
Responsibility
The fact that our network has a portfolio of more than 40,000 customers who rely on our services every day to distribute their products and goods at local, national and international level is a great responsibility. At DIR Logistics, Urgent Transport, Courier, Parcel Delivery and E-commerce, we believe that our commitment begins with the trust we place in the more than 3,000 qualified professionals who work in our network and collaborate with us directly and indirectly, allowing our urgent courier and parcel company to continue growing year after year. The satisfaction results obtained during 2015 show us 93.3% satisfied customers, 6.20% customers with indifferent satisfaction and 0.5% dissatisfied customers. Our responsibility is to continue taking care of our customers, paying special attention to listening to them and understanding in what areas they believe we can improve.
Innovation
At DIR Logistics, Urgent Transport, Courier, Parcel Delivery and E-commerce, we have the most advanced technical means in terms of security, communication and IT. Our different Backup systems guarantee success even in the most extreme situations. Also, with current geolocation and PDA or APP transmission systems, we can continue operating in the cloud even with a system outage; the completely independent online systems guarantee information at all times.
Managing incidents from our APP or from our telephone self-scheduling services and interactive web guarantees maximum satisfaction in the management and information provided to recipients.
Sustainability
Being aware of our environment and the environmental impact we generate is a constant at DIR Logistics, Urgent Transport, Courier, Parcel Delivery and E-commerce. Our commitment to sustainability and to society is present in every decision we make, and since our foundation we have been committed to eco-delivery, energy savings, recycling and corporate responsibility.
The reduction and unification of trunk routes in our network allowed a saving of 500,000 tons of CO2 emissions.
Services of the DIR group
At Grupo DIR we have been offering our parcel and courier services in Barcelona, Catalonia, Spain and Portugal since 1990.
You will find much more information about our urgent courier company and about our freight transport services at national and international level if you continue browsing through the different sections of our website.
All this approach allows us to offer national urgent transport solutions with high levels of reliability, traceability and control in every shipment.
