The wide spread that the e‑commerce sector is experiencing has led users to become increasingly selective with the services they choose. It is important to offer different types of shipping and payment methods so that each customer can choose the one that suits them best. At this point, working with a transport agency that allows you to integrate options such as cash on delivery makes it easier to offer a more flexible shopping experience adapted to different customer profiles.
In this scenario, enabling cash-on-delivery shipments in an online store will help maintain a delivery catalog tailored to customers and will improve the store’s conversion rate.
Today we explain to you, step by step, how to make cash-on-delivery shipments
Steps to make a cash-on-delivery shipment
When offering the cash-on-delivery payment and shipping service, we must bear in mind that in this case we will not receive payment in advance, but rather the customer will pay the carrier who delivers the goods at the place indicated by the customer.
In this regard, it is important to know the process of a cash-on-delivery shipment:
- Make sure the service is well explained in the online store and that it can be selected correctly.
- Choose a company that offers this type of transport. Evaluate different options and choose the one that suits you best. For domestic shipments, this type of operation is usually handled through domestic courier services, which allow more agile management of both collection and delivery.
- Next, you can already make the cash-on-delivery shipment: call the carrier to pick up the package and tell them the amount they must collect from the recipient of the shipment.
- Normally the carrier collects payment before the customer opens the package. But if you want the customer to be able to check the condition of the goods before paying the amount, you can specify this on the delivery note.
- The delivery of the goods takes place in a similar way to cases in which the customer chooses other payment methods. The carrier will leave the package after collecting the amount indicated for the cash on delivery.
- After a few days, you will have the money from that sale in your bank account or at your home, depending on the options offered by the transport company. In any case, you must have provided your details beforehand.
International cash-on-delivery shipments?
Cash-on-delivery shipments can be domestic and international. In any case, it is important that you choose a parcel company that offers these two services and has experience to avoid setbacks. In these cases, relying on international transport companies with knowledge of customs and collection times helps reduce incidents and unnecessary delays.
It is important to know that an international cash-on-delivery shipment will be a little different. First of all, you will receive the cash-on-delivery payment later, since in international shipments, and depending on the distance and the means of transport chosen, delivery times are longer. You must also take into account the passage through customs and the cost that processing the relevant paperwork may entail.
In any case, we always recommend turning to a company specialized in international cash-on-delivery shipments to avoid unforeseen issues.
